Return Policy

HORNE offers Free Outbound + Free Return shipping on most items.

We like simplicity so we have tried to keep our return policy as straightforward as possible.  Upon receiving an order, all items shipped to the contiguous USA have 90 days from date of delivery to request a return by visiting our Returns Center (please see the 3 exceptions to our return policy below).  We only accept returns of new, unusues, uninstalled items with all of their original packaging and accessories.

During the returns process you will be provided a return label to make the returns process as easy as possible.  If selecting Free Return Shipping, the refund will be issued as a HORNE Boutique Credit for the entire amount of your order (less any outbound shipping fees paid by the customer).  If you wish to have the refund issued to your original payment method then the cost of the return label will be deducted from the total refunded amount.  The cost of the return label will be presented during the return authorization process.

Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.

Upon receiving the item in like-new, unused & uninstalled condition with all original packaging and materials, we will either issue your HORNE credit or refund your original payment method for the full price of the item(s) less the PrePaid label cost for returns not selecting Free Return Shipping. Returns are processed within 5-7 days of delivery to our warehouse. Shipping fees paid by the customer are not refundable.  

Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page, any open box, overstock or outlet items or any items that are custom order.  All of these items are final sale.

International/PR/HI/AK Returns: We are unable to accept returns on any orders shipping to Puerto Rico, Hawaii, Alaska or to addresses outside of the US due to customs, shipping and duty fees. All orders shipped to these destinations are final sale. 

In the rare event that your order arrives damaged, please reference "What if my Order Arrives Damaged" section below.

Note: a request to return items totaling more than $5,000 or more than 1 of the same item may incur restocking fees.